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Numba FAQ – Got Questions? We’ve Got Answers

Note: All bets on Numba are placed using tokens, which are automatically credited to your account whenever you make a deposit.

Welcome to your complete guide to using Numba, Ghana’s premier platform for lottery and casino gaming. Below, you’ll find answers to common questions about how to play, win, deposit, withdraw, and enjoy your Numba experience to the fullest.

I. General Information

Numba offers a wide range of games, including well-known casino titles like Roulette, Slots, Virtual Horse-Racing and Dog-Racing, Bingo, Keno, Poker, and Hi-Lo—plus many original games such as Boom Asafo, Numba Wheel, Tro Tro, Hit & Miss, and Sika Roll.

Simply download the Numba app from the Google Play Store or visit our website Numba.app. Follow the instructions to register and start playing!

Yes, creating an account on Numba is 100% free. You will also be able to play our demo games for free.

You can deposit as little as GHS 1 to start playing.

Tokens are the play currency on the Numba App, just like playing chips at a casino. When you deposit money in Numba, it is automatically converted to tokens. 1 GHS = 1 Token.

When you invite friends to download the Numba app, you can earn royalty tokens based on the amounts they wager.

Reward tokens are promotional tokens given to users. Some can be used on any game, while others are limited to specific games.

When you win any bet in Numba, the amount won is received as Cash. You have the option to either withdraw it or use it to place more bets.

No, Numba does not withhold any portion of your winnings as tax.

No. Numba does not charge any transaction fees when you transfer money to or from your mobile wallet.

It’s easy! Click on the wallet icon, scroll to the “Available to Share” section, and tap the share icon to send tokens.

The minimum you can withdraw is GHS 20.

Deposits and withdrawals are made exclusively in Ghanaian Cedis (GHS).

No, each user is allowed only one account. Creating multiple accounts may lead to suspension.

No. For security reasons, once set during registration, you cannot change your profile information.  Please contact customer support if you entered information in error and need to correct it.

You can start by trying out our demo games or enjoying free spins available on selected titles. When you’re ready to play for real, fund your account, choose your game, and place your bet using tokens.

Go to ‘My Account’ > ‘Bet History’ to view all your previous bets.

II. Lottery Games

Customers are advised to double-check all bet details before placing them. Once a bet is placed, it cannot be canceled or reversed.

Pick your numbers, choose your stake, and confirm. You’ll get a digital ticket instantly. 

You can start play just now  , or see our featured games

Results are shown instantly after the draw. You’ll also be notified in-app, and winnings will reflect in your balance.

Some games like Tro Tro run every few seconds or minutes, while others have different schedules. Check the specific game page for exact timing. Withdrawals can be made immediately after your cashout is confirmed.

Yes. Go to “My Bets” to view your full transaction history.

No. Numba does not withhold taxes on your winnings.

You can find Numba’s Terms and Conditions on the app or website. Just scroll to the bottom of the homepage and tap “Terms & Conditions” to read the full details.

III. Casino Games

We offer a wide array of casino games, some traditional and some exclusive to Numba. You’ll find them all on our landing page, including Mega Roulette 48, Roulette 36, Mini Roulette 12, Hi-Lo, Poker Flip, Tro Tro, and more.

You can start play just now  , or see our featured games

Yes. Selected games accept bonuses. Check the Promotions page for eligible titles.

Absolutely. All games use certified RNG technology and are regularly tested.

Numba is open 24/7. You can play anytime you like.

Yes. Some games offer demo versions or free spins during special promotions.

IV. Payments

Tap “Deposit” in your account. Use MTN MoMo, Vodafone Cash, AirtelTigo, or Hubtel. Especially recommended for faster processing within Ghana.

Mobile money deposits may delay or timeout due to network issues. Contact support with your username, transaction ID, date, amount, and mobile number used. We’ll resolve it quickly.

Tap “Withdraw,” choose your wallet or saved account, and follow the prompts.

We don’t charge fees for deposits or withdrawals.

Most are completed within 24 hours. If not, contact support at   Support@numba.app.

V. Bonuses & Promotions

Yes. New players receive a one-time bonus once they complete KYC and make their first deposit. Get up to 100% bonus on your first deposit, capped at GHS 200. Check “Promotions” for details.

Ensure you’re a first-time user, have completed KYC, and made your first deposit. If you still don’t receive it, contact support.

Get 10% of your weekly stakes back when you play eligible games.

Yes! Earn a referral bonus every time your invited friend places a bet. You’ll earn 2% of the total amount your referred friend wagers.

Tap the “Invites” icon next to the wallet icon to copy and share your referral link.

Check that your friend registered and made a deposit. If yes, contact support with their username.

Earn points as you play. Redeem them for bonuses, free spins, or special prizes.

Promotional tokens are not added to your main cash balance. Instead, they appear in your wallet under the “Tokens” section and can only be used on selected promotional games.

Simply go to your wallet and scroll down to the “Tokens” section. You’ll see your available promo tokens listed there.

Free tokens for specific games. They can’t be withdrawn but may turn into cash after meeting conditions.

VI. Account & Security

Tap “Forgot PIN/Password,” enter your info, and follow the reset instructions.

If you don’t receive your OTP (One-Time Password) after signing up, please try the following:

  1. Double-check that your phone number is entered correctly.
  2. Tap the “Resend Code” button and wait a few minutes.
  3. If you still don’t receive the OTP after three attempts, kindly contact our Customer Support team for assistance.

Yes. We follow strict security protocols and comply with Ghana’s Data Protection Act.

Contact support immediately so we can lock your account until you regain access.

If you’ve lost your phone and no longer have access to your original account, you may create a new Numba account and transfer your tokens. Our support team can help lock your old account and recover your funds.

If you lose your SIM card, please contact your mobile service provider to retrieve the same phone number. Once you have your number restored, you can use it to recover your Numba account. This is important because your phone number is used to verify your identity and access your account.

If you’ve lost your SIM and no longer have access to your original phone number, our customer support team can help you recover your account as long as you remember your Numba PIN and we can verify your identity.

Verifying your Ghana card helps us ensure that all users meet the legal age requirement and protects your account from unauthorized access. It also allows us to comply with regulatory and anti-fraud policies in Ghana. Rest assured, your information is safe and securely handled at all times.

No, Numba is currently only available to users located in Ghana. Friends outside Ghana will not be able to register, play games, or be referred to earn bonuses.

You can unsubscribe by clicking the “Unsubscribe” link at the bottom of any Numba email. If you continue to receive emails, please contact our Customer Support team for assistance

No, once an account is permanently closed or deleted, it cannot be reactivated. However, you can register a new account using the same phone number, as long as it has been fully released from the old account.

VII. Responsible Gaming

Yes. Use the “Responsible Gaming” section to set daily, weekly, or monthly limits.

Yes, if you violate our Terms and Conditions, your account may be suspended. However, you have the right to appeal the suspension by contacting Customer Support.

You may also request to have your account temporarily locked at any time for security reasons.

Yes, you can. If you need a break or want to permanently delete your account, contact our Customer Support team to request full account deletion.

Your account may be suspended for violating our terms — such as fraudulent activity or unfair use. Contact support to appeal the suspension or learn more.

Yes, Numba is only available to individuals who are 18 years and above. We kindly encourage all users to play responsibly and in accordance with Ghanaian laws. Your safety and compliance are very important to us.

Still have questions? Our friendly Customer Support team is available 24/7 to assist you.

Thank you for choosing Numba – Ghana’s Home of Real Wins!

Your first deposit =

Double the play.

Register, deposit, and instantly unlock your 100% welcome cashback bonus up to GHS 250.

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